Privacy Policy

Power of Sultan Security Services and Private Guards Ltd (“PSS”, “we”, “our” or “us”) respects your privacy and is committed to protecting the personal information provided to us.

This Privacy Policy explains how we collect, use, store and protect information when you visit our website, contact us or engage with our services.

Information We Collect

We may collect personal information that you provide directly to us, including:

Your name and position;
Company or organisation;
Email address and telephone number;
Location and service requirements;
Information included in an enquiry or communication;
Recruitment information, including CVs and employment history; and
Information submitted through complaints, grievance or whistleblowing channels.

We may also collect limited technical information when you use our website, including your IP address, browser type, device information, pages visited and the date and time of your visit.

Please do not submit confidential or operationally sensitive information through the general contact form. PSS can provide an appropriate secure communication channel where required.

How We Use Your Information

PSS may use personal information to:

Respond to enquiries and requests;
Prepare proposals and discuss potential services;
Deliver and manage contracted services;
Maintain client and business relationships;
Process employment or contractor applications;
Manage complaints, grievances and whistleblowing reports;
Improve our website, services and communications;
Protect our systems and prevent misuse;
Meet legal, regulatory and contractual obligations; and
Send relevant business communications where consent has been provided or otherwise permitted by law.

We do not sell or rent personal information to third parties.

Our Basis for Using Information

Where applicable data-protection laws require a lawful basis, we process personal information because:

You have provided consent;
Processing is necessary to respond before entering a contract;
Processing is required to perform a contract;
We have a legitimate business or security interest;
Processing is necessary to meet a legal or regulatory obligation; or
Processing is required to protect the vital interests of an individual.

You may withdraw consent at any time where consent is the basis for processing.

Sharing Personal Information

PSS may share information only where necessary with:

Authorised PSS personnel;
Approved technology, website and hosting providers;
Professional advisers, auditors and insurers;
Clients, subcontractors or operational partners where necessary;
Iraqi authorities or regulators where legally required; and
Law-enforcement or emergency services where disclosure is necessary and lawful.

Service providers are expected to protect personal information and use it only for the authorised purpose.

International Data Transfers

PSS operates in Iraq and may use approved service providers located in other countries. Where information is transferred internationally, we take reasonable steps to ensure it receives appropriate protection in accordance with applicable legal requirements.

Information Security

PSS uses appropriate organisational and technical controls to protect personal information against unauthorised access, disclosure, loss, alteration or misuse.

Access is restricted to personnel and providers who require the information for an authorised business purpose. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Information Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

Retention periods are determined by the nature of the information, our relationship with the individual or organisation, and applicable legal, contractual, regulatory, security and dispute-management requirements.

Information that is no longer required will be securely deleted, destroyed or anonymised.

Complaints and Whistleblowing Information

Information submitted through a complaint, grievance or whistleblowing channel is handled confidentially and separately from general website enquiries.

Access is restricted to authorised personnel responsible for assessing or investigating the matter. PSS prohibits retaliation against anyone who raises a genuine concern in good faith.

Further information is available on our Complaints and Grievances and Whistleblowing pages.

Cookies and Website Analytics

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website usage and improve performance.

Where required, non-essential cookies will only be used after consent has been provided. Visitors can manage or disable cookies through their browser or the website’s cookie controls.

Disabling certain cookies may affect how some parts of the website function.

Your Rights

Depending on the laws applicable to you, you may have the right to:

Request access to your personal information;
Ask us to correct inaccurate or incomplete information;
Request deletion of your information;
Restrict or object to certain processing;
Withdraw consent;
Request transfer of your information; and
Complain to an applicable regulatory or data-protection authority.

These rights may be subject to legal limitations, particularly where information must be retained for contractual, security, regulatory or legal purposes.

To submit a privacy request, contact info@pss217.com. We may need to verify your identity before completing the request.

Third-Party Websites

Our website may contain links to third-party websites. PSS is not responsible for the privacy practices, security or content of external websites. Visitors should review the privacy policy of any third-party site they access.

Children’s Privacy

This website and PSS services are intended for business and professional users. We do not knowingly collect personal information from children through the website.